Shipping and returns

 SHIPPING

We offer free shipping via USPS on all domestic My Holliewoods orders. We  also offer two other shipping options for delivery within the United States.  

HOW DO I SHOP?

Simply add items to your basket. Hollie Woods will guide you through the checkout. If you find it difficult to place an order, please contact us at contact_usa@myholliewoods.com and we will be happy to assist you. Once you have placed an order, you will receive an email confirming your order. Another email will follow as soon as we have sent your parcel. You will be given your shipping number so you will be able to track your order. 

HOW DO I KNOW WHAT SIZE TO ORDER?
The sizes shown for the product are staying true to European sizes, if nothing else is given. If our sizing chart is not helping, please contact us for more information.


DELIVERY
Free delivery within the United States is usually 5 to 7 working days.


SAFE PAYMENT
Payment can easily and safely be made by credit card. We accept Visa, Mastercard, and American Express. Safe payment is guaranteed through our partner Paypal. 

RETURNS

. Free returns  - you have 30 days after receiving your order to exchange it for another size or request a refund.

• Please contact Hollie Woods before returning any items. Please email contact_usa@myholliewoods.com. We will give you a return address. 
• The product must be in unused condition.
• If you would like to change to another size please contact us and we will assist you. 

No returns on sale items. Unfortunately we can not take responsibility for return shipping costs. Refunds for returns or canceled orders will be made within 14 days from the receiving the return product. Refunds will be made in the same form that the payment received.

COMPLAINTS
Contact us directly if you have received a defect or an incorrect item. These items may be returned to us at our expense with your order-id and description.
Email: contact_usa@myholliewoods.com.